Whitefields Surgery

Whitefields Surgery 2016-11-22 Person 3 5 0

Last week I spent 28mins waiting for the phone to be answered, and today my wife has made 3 calls before 9.30, eventually getting an answer. If the lines are so busy from 8.30am, surely the practice should have more staff answering calls at this time.

Whitefields Surgery 2016-11-02 Person 4 5 0

Sarah explained the procedure and the new test before treating me. I felt that she was empathetic and treated me with respect.

Whitefields Surgery 2016-11-02 Person 4 5 0

Lynn the nurse was lovely. Very caring and nice to talk to. :-) I recommend her to anyone.

Whitefields Surgery 2016-09-30 Person 5 5 0

I saw lovely nurse today called Leslie. She was excellent. 100% spot on with her care and treatment. Thank you.

Whitefields Surgery 2016-09-16 Person 3 5 0

The receptionists need to be more discreet when confirming/ relaying patients details over the phone as everyone in the surgery waiting room knew where Mr Smith lived, his address his phone number and his condition. I have always found the doctors/ midwife / nurse very helpful and informative. Once I have managed to get an appointment. Having to call in at 8pm when you've been up all night poorly is not ideal I can understand why people would rather use nhs111 or a&e